Objection Handling & FAQ for the LibertyRx Plan
Who is Liberty Benefits?
Team Liberty Benefits is one of the pioneers in the field of Consumer Driven Health Plans. TLB has entered its second decade offering Prescription savings – second to none
Is this an internet pharmacy?
No it is not. LibertyRx only allows you to look up your medicine price of 51,000+/- FDA Approved Prescriptions at any time online. You CAN NOT order prescriptions on the internet. A Doctor’s Prescription is required for any order.
Are these drugs safe?
Yes. They are your actual brand name prescriptions or you can select FDA Approved generic prescriptions. In addition, the packages are sealed at the FDA Approved pharmaceutical manufacturer and will only be opened the person who ordered them.
How do get the prices so low?
At your local network pharmacy, we have pre-negotiated lower prices plus if there are any rebates back to the PBM, unlike all the others, LibertyRx uses proprietary software to give the rebate as a reduced price at time of purchase. If the prescription is sold for less money outside of the US and is allowed to be shipped in, you can take advantage of the extremely low price.
Do you only sell Generic Drugs?
No, we have no formulary or list. If it is a FDA Approved prescription, we have it.
Do I have to get a doctor’s prescription?
Yes, we are NOT an internet pharmacy. Every order HAS to have a doctor’s prescription.
Can the doctor send or call in prescription?
Yes, you can use a paper prescription from the doctor’s office or you can have them call it in or e-fax it to our local network pharmacy or to our home delivery program.
Do I have to use certain pharmacies?
Yes, we do have network pharmacies to use. Over 98% of all US pharmacies accept our plan. You can them up at any time online.
Can I use this if I am on vacation or traveling?
Yes, you can use your LibertyRx card in all 50 states and Puerto Rico at network pharmacies.
I go to Florida every winter for 5 months, will this work?
Yes, it is good in all 50 states and Puerto Rico at network pharmacies.
How much is the drug I am on?
We show the prices for all 51,000 FDA Approved prescriptions on line. We also give our members a toll free 800 number to get our home delivery prices if you do not have access to a computer.
How much can I save on each prescription?
All prescriptions have been pre-negotiated for the lowest pricing. Most of the times, the lowest can be found in our home delivery program. We always recommend to compare both program prices.
How long does it take to ship my prescriptions?
Home delivery will run 8 to 10 business days. Please order accordingly.
When can I start using my LibertyRx Plan?
You can use our home delivery program the day after you sign up and get your LibertyRx number. For the local network pharmacies, the LibertyRx Prescription card will be active the Monday after you receive your enrollment kit.
Does each person in my family need a plan?
This plan will cover any immediate family member who lives with you. Spouses are covered and children up to age 26.
What do I get when I sign up?
You will receive your LibertyRx ID immediately after you sign up online. For those that mail it in or go thru their Insurance agent, you will receive an enrollment kit within 4 to 6 days. The kit includes all the information, your LibertyRx Pescription card and forms for our home delivery program.
I do not have access to a computer to look up my prescription prices?
All members get a toll free phone number to assist in pricing out our home delivery prices. For local network pharmacies, you can take your prescription and card to the store.
How can I be sure the home delivery drugs are safe?
All of the drugs are sent sealed from the factory and no one opens them until the end user. Also you can select only FDA Approved pharmaceutical manufacturers. There are other credible watchdog agencies also form United Kingdom, WHO, and others.
Can I get every prescription using your home delivery program?
Unfortunately the answer is no. Only specific prescriptions are allowed. Look up on line or call our toll free customer service line.
Do you have instructions on how to use the LibertyRx Plan?
Yes, in your enrollment kit. Also, we have an on-line user guide at: http://www.LibertyRxProgram.com
Does this take the place of my Medicare Drug Plan?
No, this is not a Medicare Part D plan. This is a prescription plan that can be used alongside any Medicare Part D plan, Advantage Plan or any Health Insurance Plan. T
Will this cancel out my existing insurance plan?
No, we are compatible to all health insurance plans and all Medicare plans.
Can I use the prescription prices for my insurance deductibles?
This depends on your health insurance or Medicare Plan. Most will accept your receipts from any local network pharmacy or from our US based home delivery pharmacies. Any prescriptions re-imported for the HUGE savings are not part of your deductible.
Are you an insured plan?
No, that is why we are such a great compatible prescription plan. You can use it with any HSA Health Plan, any Medicare Plan, Advantage Plan, etc. and it will allow you to save even more.
Where can I use the LibertyRx Plan?
The card is accepted at over 98% of US Pharmacies located throughout the United States. The network includes pharmacy chains as well as thousands of independent pharmacies throughout the country. Pharmacy location information can be obtained by contacting our customer service department. If a neighborhood pharmacy is not already participating in our network, please have them call us. We will send them information about how they can participate in the network so that you can take advantage of the savings as soon as possible.
Home Delivery is an ideal way to realize even greater savings on your medications. Information on how to order is included in your membership materials. Live customer service via a toll free number is available to assist you.
What payment options are available?
You have options of: Bank Draft to Checking or Savings Accounts; Credit Cards – VISA, MasterCard, Discover and American Express; You may use debit cards with a VISA or MASTERCARD logo.